• Because we understand things don’t change over night each step provides results that allow you to justify moving on to the next.
• Every business operates in different ways and so our plan allows for flexibility.

• The world outside its four walls is hyper-connected and driven by mass collaboration.
• It is no longer an island. It is impossible for it to compete with a collective everyone. No one is brighter than all of us.
• Adopting collaboration is not an option it's a necessity if it wants to win.
• Control is now visibly lost. Openness is a must.
• It is understandable that most are threatened and struggle to see past the technology.
• Few people like the thought of change unless they see the personal benefits.
• We help organisations and individuals see the opportunity and positive aspects gained by a change in their state-of-mind.

• More than 50% of all time spent with media is spent with social media – where friends are recommending to friends all day, every day.
• You can’t buy space in these conversations. But you can join them.
• We help you identify and engage community members that have the strongest bonds and greatest connectivity around your niches.
• We don’t seed complete messaging or campaigns.
• We involve them in the logistical and creative decision making processes of marketing your products / services and business to their peers.
• Because they helped create it, they are more likely to believe in it and share it.
• We reward their energy, passion and effectiveness in sharable ways we refer to as social currencies.
• We turn a community of advocates into your extended and powerful marketing department.

• Define manifesto
• Setup
• Identify convos
• Dashboard

• We help you understand where you should be engaging communities.
• When you should build your own.
• What it should look like.
• The resource required to manage it.
• The tech platform to use to meet your budget.
• In some cases we can even build a bespoke one for you.

• We propose cost-savings, greater ROI on spend and greater operational efficiencies.
• Convergence: Data and operational.
• We look at the operational setup you have and if it is suitable to the kind and volume of community requirements.
• Integration of data flow, processes and systems.
• We reveal what is being said about your client, your client’s brand, stakeholders, products and services on a macro or micro level.
• If there is an open conversation happening online no matter where or in what language / platform from Twitter to blogs and forums we pick up on it in real-time.
• We measure and segment according to client business focus providing deep insights or general comparative overviews.
• We uncover the landscape and give strategic direction with clear actions.
• We can also carry out audits, gathering the data and delivering feedback direct to you in order for you to develop strategy for your client if preferred. In these circumstances the cost of the audit can be reduced to cover the time taken to conduct it, tools used and time you require with the analyst who conducts the audit (in order to compile your own strategic response).

• Create best-fit products and services for your customers, with your customers.
• We also open our private network of conversations to selected partners as a source of sharing our own knowledge base with you.

We offer workshops in understanding the impact and value of social media.

• Tools and techniques.
• Philosophy and etiquette.
• Key platforms.
• The value of listening.
• Social media as customer service.
• Hands-on training to get you started in actually using the key platforms and tools.

Our team of world-class speakers is also available to keynote at away days and company conferences; join your internal workshops; conduct one-to-one executive coaching;

We also offer a specific Twitter workshop with leading practitioners, effective case studies and a hands-on get-you started approach.

We also offer embedded training for your employees to work alongside us as we deliver on strategy for you. This is ideal when you are recruiting, for example, a community manager or similar role.

We can also help with your social media recruitment needs - our networks of relationships in the space are extensive and trusted.

Social Collaboration:Create best-fit products and services for your customers, with your customers.

Communications Planning – with (not at) the community you’re trying to reach.

Create a new product or service.

Refine current product or service to meet real-time emerging need.

Create a new brand.

Refresh a current brand.

CEO-connect: Connects the board with real-time opinions of users and staff.

Launch a new product or service with (rather than at) those it is targeted at.

Future gazing: Crowd-source predictions for changes in consumer behavior.

Sector research: Engage fans of your own and rival products – revealing barriers to switch and areas to develop.

Community Insight Groups: Self-sustaining with instant feedback.

Converged innovation unit: We train and support an embedded Innovation Unit connecting Customer Services, Comms and CRM.