Planning Support We provide community insights whether directly or indirectly to be fed into you planning process.
- This can be one-off, pre and post campaign or continuously for iterative planning.
- Indirectly: We analyse the community landscape to your client and their competitors and provide quantitative and qualitative research.
- Directly: we engage target community members with virtual / face-to-face surveying.
Creative Support We have helped agencies win over $45 million worth of accounts by providing pitch and planning support.
- This can be one-off or ongoing support where we plug into the creative process to ensure ideas will work within and be driven by the community landscape.
Community Engagement We engage communities and their most representative members to participate in the campaign process.
- This can be throughout or just in delivery.
- We can provide a local community manager for all markets in EMEA and from our partner network globally.
Social campaign delivery Work with the communities you target to deliver more effective campaigns.
- Communications planning – with (not at) the community you’re trying to reach.
- Create a new brand – with the community its intended to resonate with.
- Refresh a current brand.
- Planner Connect: Connects the planning team with real-time customer opinions about your clients companies and products.
- Launch a new product or service with (rather than at) those it is targeted at.
- Future gazing: Crowd-source predictions for changes in consumer behaviour.
- Sector research. Engage fans of your own and rival products – revealing barriers to switch and areas to develop.
- Community Insight Groups: Discover and introduce customer communities to deliver ongoing instant feedback.
Training We provide hands-on training to your staff in order that they can use and understand the social media tools available for them both on a personal and professional level.
- This can be with between 1-25 people and is lead by a local social media strategist in all EMEA markets.
- At the end of the day session we set them up in the appropriate environments and help them begin the collaborative process by introducing them to people they will find interesting.
- This includes: Facebook, Delicious, Twitter & tools, Google Reader and free Listening Alerts.
Campaign Community Migration Increasingly one of the key KPIs for campaign activity is to acquire followers on Twitter or friends on Facebook.
- A great deal of time and money is spent achieving this but often post campaign little thought is spent thinking how and where these people can be kept stimulated.
- This requires a migration strategy to ensure users are suitably transitioned into a space that is easy for the brand to manage and that meets the needs of its users in a relevant way.
- This should always be contributing towards a brands future community platform. If done effectively you have an increasingly powerful launch platform to tap into.
Workshops / Thought Leadership
- We can help your internal teams and clients understand the shift.
- We can keep you up-to-date on the implications of an ever evolving landscape.
App / Web development We help agencies in the development of websites and / or applications, including mobile, that can live and succeed in the new social space.
- We make sure your assets are optimised to be shared effectively and invite user participation and opinion at every point.
- We have done this for a number of high-end luxury brands as well as more Web 2.0 companies and understand the appropriate balance of socialisation required.
Additional services for agencies
- Online listening audit: Discover where, how and by whom your clients are being talked about. PLUS a strategic action plan for engagement in response to what we find.
- Ongoing listening: Identifies and alerts you and your clients to crisis management risks, real-time direct marketing opportunities and important planning insights.
- Training and workshops; We can train you and your clients in how to use social tools, platforms, strategies, as well as social media etiquette and community culture.
- Strategy: Our global team of social media experts can help you respond to client briefs, plan and deliver social media campaigns through to auditing and setting up their social presence.
- Digital Development: We build for the web and for mobile. From iPhone apps to full-blown websites.
- Social Player: Inspires conversation around rich media.
- News Room: Aggregates and makes discoverable and shareable key branded content.